Friends and Family Test

Please click here to access the survey for your relevant practice. All feedback is anonymous. 

From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

This film is one of three produced to help raise public awareness about the FFT as it rolls out to new parts of the NHS.
For more information, see www.nhs.uk/friendsandfamily

 

British Sign Language Version