The Roxton Practice Patient Participation Group (RPPG) is a team of patients (at present between the ages of 16 and 80) who voluntarily assist other patients in accessing information regarding the Practice and gaining knowledge about the services offered. In the development of the PPG we have taken account of the Equality Act of 2010.
We aim to obtain feedback from a cross section of the practice population which is as representative as possible and to this end we have recently submitted a business case to our CCG and LA with a view to reaching those patients that are disengaged. We have also employed an IT specialist to open a Facebook account for the practice.
The RPPG gives feedback and suggests improvements to the services offered by our practice and creates a connection between the practice and its patients. It offers open discussion and an alternative perspective on the many topics relevant to general practice.
In 2013/2014 this has led to:
- The introduction of our Urgent Care/Face to Face clinics held at the main surgery on weekday mornings.
- The introduction of a dedicated repeat prescription line call centre.
- Ordering repeat prescriptions on-line
- Access to a summary of your medical record online
- Booking appointments on line
The lead member of the RPPG, Mrs Jean Keyworth, is seen regularly in the waiting room offering to help patients and to demonstrate new systems such as the touchscreen booking in system.
The PPG also agrees on issues which are a priority to the practice and these are included in a local practice survey – the results of which are collated and reported back to the PPG for their comments. As a result of this the PPG helps agree on a future action plan for the practice setting out priorities and proposals for change.
Roxton Practice Patient Survey for 2013/2014
- Focus of the survey – the strengths and weaknesses of our appointments’ system
- Participants in survey – patients, clinicians and practice staff
- Results of the Survey – the practice’s book on the day appointment s for clinicians were not meeting patient demand.
- Action Plan as a result of the survey – the introduction at the main surgery site of Urgent Care/Face to Face appointments on weekday mornings.
- Conclusion – further survey to be carried out in 2014 to assess patient satisfaction and suggestions on improvements that might be made.
- You said – We want quicker and easier access to clinicians in the practice.
- We did – Make available on weekday mornings a team that can see patients who need to see a clinician as a matter of urgency.
- Outcome – Improved patient satisfaction with the services offered.
Health care professionals from out- side the practice are regularly invited to discuss health issues with patients in the waiting room. The practice has participated in the Healthy Living, Healthy Futures survey (march 2014) which undertook a review of local health and care services (the results of which are published in the waiting room).
The next RPPG meeting will be held on 27th August 2015.
If you would like to apply to become a member of the RPPG for the Roxton Practice please e-mail the practice at firstname.lastname@example.org . We are particularly keen to recruit younger members of our practice population.