Docks Collaborative - Telephone Triage for Urgent Appointment Requests

Docks Collaborative

A group of 10 practices and Core Care Links (the local GP out of hours provider), collectively, known as DOCKS, have developed an initiative to try and tackle the increasing pressure on general practice and the difficulties that some patients have in accessing same day advice or appointments. 

By working together, this trial project will provide extended access to Telephone Triage for Urgent appointment requests Monday to Friday until 8pm, Saturday and Sunday from 8am to 12 noon, excluding Bank Holidays. 

This will be reviewed with the hope we can extend the project for a longer period, and we would welcome feedback on your experience of utilising the service.

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