Practice Merger FAQ

Practice Merger FAQ

We have included some frequently asked questions below which may answer any queries you have about the merger. Updated information about the merger will be available on the practices website (www.theroxtonpractice@nhs.uk) and in each of the surgeries.

When are you merging?

1st April 2018

What will the telephone numbers be?

We are planning to have one central telephone number, but until then our main telephone numbers are staying the same. Please continue to use the number you have always used.

When will the surgeries be open?

The surgeries will be open Monday to Friday 8.30am to 6.30pm. Patients can attend any site for their appointments.

What happens if I need a GP outside normal hours?

There is no change. Please ring your usual surgery and a recorded message will tell you what you need to do next.

How do I make an appointment?

Appointments can be booked online at https://systmonline.tpp-uk.com or if you are unable to access the internet then telephone the surgery.

Will I still be able to see my usual GP and nurse?

Yes. All of the GPs, nurses and healthcare assistants at both practices will still be available after the merger.

I sometimes have appointments with specialist workers (e.g. counsellors, retinal screening, midwives and health visitors). Will I still be able to see them?

Yes. There is no change to booking appointments with these specialist workers.

How do I get in touch with the District Nurses?

There is no change to how you can contact the District Nurses.

What do I do if I need a home visit?

There is no change to how to book a home visit. Home visits are made for those who are too ill to attend the surgery.

How do I order my repeat prescriptions?

Patients can continue to order repeat prescriptions as they have always done however there will also be the option to order via the telephone. The telephone service is available Monday to Friday 9.30am to 3.30pm

If you have access to the internet then please use https://systmonline.tpp-uk.com

If you cannot access the internet then please put your request in writing to either site.

Please allow 48 working hours for your prescription to be prepared.

How do I collect my prescriptions?

There is no change to how you can collect your prescriptions.

How do I get my results?

There is no change to how you can get your results. Please contact your surgery, but please avoid telephoning for results in the morning as this may block important requests for appointments or visits.

What will happen about my annual reviews?

Both practices handle annual reviews differently, so there may be a change on how you are being recalled. We will ensure that you receive the annual reviews that you need, and we will send you reminders.

What will happen about baby and childhood immunisations?

We will write to remind you when you need to bring your baby or child in for their immunisation injections.

What will happen about my annual flu vaccination?

We will let you know when the flu clinics will be well in advance so that you have plenty of time to arrange an appointment.

Can I still use SystmOnline?

Yes, you can still use SystmOnline to order repeat prescriptions and book appointments. However, due to IT issues over the merger period, we may not be able to offer online appointments for a short period. We apologise in advance for this slight disruption and we will keep you informed

Where will my medical records be stored?

Your original patient records will remain at either Pilgrim Primary Care Centre or Weelsby View Health Centre.

Will the Patient Participation Groups continue?

Yes the groups will continue separately due the geographical location however there may be occasions when joining together may be beneficial.

How will we keep in touch with patients?

Please continue to visit our website at www.theroxtonpractice.nhs.ukfor the latest news.

If you have any questions about the merger then please contact our reception team and we will be happy to help.

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