New Appointment Booking System

The Roxton Practice are always looking at ways to improve our systems. We are aware of continuing issues accessing appointments using askmyGP and phonelines.

From 15th April, we introduced the following.

-AskmyGP opening from 8am to 2pm
-A new telephone system which allows patients to get a callback without waiting in the queue. We hope it will also resolve issues with the line engaged tone.

We are hoping both these measures will make it easier for patients to access the help you need.

All requests for an appointment will be reviewed by a doctor and the most appropriate appointment made.

Appointments will be available the same day (if clinically appropriate) or pre-bookable (depending on availability).

The more information you give us, the more likely the most suitable appointment or advice is given.

We hope this will significantly improve our services and will continue to monitor and improve our services for you.

You can still call the practice

Care Navigators are members of GP support staff who have been trained to help you get the right help from the right health profession as soon as possible. All practice staff take data protection and patient confidentiality very seriously, so whilst you may notice that they ask you a few more questions, you don't need to worry. They’re just helping to get you the right care, from the most appropriate member of the General Practice team. We hope with our new phone line system that this will also resolve issues with the line engaged tone therefore make it a lot more easier to call the Practice and speak with the Team.

Need help using online services?

At peak times we have received over 800 calls per day to the practice which means phone lines can be busy at times. You may find it quicker and easier to use our online services however we understand that not everyone finds this easy.

Our Digital Inclusion Team are here to help you use our online services.

If you wish to speak with our digital team, you can request this by either calling the Practice (suggested at a later time due to high demand in AM) - our phone lines are open until 6:30pm. Alternatively, you can attend our Practice and speak with a Care Navigator available on front desk who will pass forward your request.

Welcome to Roxton

The Roxton Practice has provided medical services to the people of Immingham and the surrounding area for more than 60 years. The first home for the practice in Immingham was a small house in Manby Road, serving the population of Immingham. The Roxton Practice then moved to Worsley Road in approximately 1960 until 2004 when they moved into the Pilgrim Primary Centre in Immingham. More recently Roxton also provides services for our Grimsby residents at Weelsby View Health Centre as well as operating from The Health Centre in Keelby.

Data Protection Officer

The General Practice has appointed Barry Jackson to be their Data Protection Officer. The service is provided through a company called N3i.

The contact details for the Data Protection Officer are:
Barry Jackson
Head of Information Governance
N3i, The View, Bridgehead Business Park, HU13 0GD
barry.jackson@nhs.net
For queries and urgent responses contact through N3i service desk:
Phone: 0300 002 0001
Email: dpo@n3i.co.uk