Changes from 15th April 2024

The Roxton Practice are always looking at ways to improve our systems. We are aware of continuing issues accessing appointments using askmyGP and phonelines.

From 15th April, we are introducing the following.

-AskmyGP will be open from 8am to 2pm
-A new telephone system which allows patients to get a callback without waiting in the queue. We hope it will also resolve issues with the line engaged tone.

We are hoping both these measures will make it easier for patients to access the help you need.

All requests for an appointment will be reviewed by a doctor and the most appropriate appointment made.

Appointments will be available the same day (if clinically appropriate) or pre-bookable (depending on availability).

The more information you give us, the more likely the most suitable appointment or advice is given.

We hope this will significantly improve our services and will continue to monitor and improve our services for you.

Appointments

Changes to our Appointment System from the 15th April 2024 will mean that all requests for an appointment will be reviewed by a doctor and the most appropriate appointment made.

Appointments will be available for patients on the same day (if clinically appropriate) or pre-bookable (depending on availability).

The more information you give us, the more likely the most suitable appointment or advice is given.

Don't have a computer or a smartphone?
Please do not worry! You can still telephone us on 01469 572058 to request help. We aim to make access easier for every patient, whichever way you feel most comfortable. Our new telephone system allows patients to get a callback without waiting in the queue. We are hoping both these measures will make it easier for patients to access the help you need.

To submit a request through AskMyGp, click below

Go to askmyGP

Opening Times and How To Contact Us

Roxton Practice has three different Health Sites. Weelsby View Practice, Immingham Practice and Keelby Health Centre, our Call Centre is based at our Immingham Site therefore there is one main phone line. You can find more information on opening times and multiple ways to contact us by clicking below.

Please Click Here

Zero Tolerance Policy Update

We regret to have put this post out, but due to recent increases of incidents of abusive behavior towards our staff, we would like to remind our patients of our zero-tolerance policy. Whilst we are aware of frustration caused by the pressures within the National Health Service and sympathise with the impact this has on our patient population; we cannot allow our staff to be subjective to abuse. Thank you for your respectfulness and cooperation.

Digital Inclusion Team

If you are struggling to get online, please let us know. Technology can be frustrating at times but there may be simple things that we can do to help you. We can help with general things like using apps, video calls and emails or more specific tasks such as using askmyGP or the Self-care Portal.

Click here for more information about our Digital Inclusion Team

Changes from 15th April 2024

The Roxton Practice are always looking at ways to improve our systems. We are aware of continuing issues accessing appointments using askmyGP and phonelines.

From 15th April, we are introducing the following.

-AskmyGP will be open from 8am to 2pm
-A new telephone system which allows patients to get a callback without waiting in the queue. We hope it will also resolve issues with the line engaged tone.

We are hoping both these measures will make it easier for patients to access the help you need.

All requests for an appointment will be reviewed by a doctor and the most appropriate appointment made.

Appointments will be available the same day (if clinically appropriate) or pre-bookable (depending on availability).

The more information you give us, the more likely the most suitable appointment or advice is given.

We hope this will significantly improve our services and will continue to monitor and improve our services for you.

You can still call the practice

Care Navigators are members of GP support staff who have been trained to help you get the right help from the right health profession as soon as possible. All practice staff take data protection and patient confidentiality very seriously, so whilst you may notice that they ask you a few more questions, you don't need to worry. They’re just helping to get you the right care, from the most appropriate member of the General Practice team. We hope with our new phone line system that this will also resolve issues with the line engaged tone therefore make it a lot more easier to call the Practice and speak with the Team.

Need help using online services?

At peak times we have received over 800 calls per day to the practice which means phone lines can be busy at times. You may find it quicker and easier to use our online services however we understand that not everyone finds this easy.

Our Digital Inclusion Team are here to help you use our online services.

If you wish to speak with our digital team, you can request this by either calling the Practice (suggested at a later time due to high demand in AM) - our phone lines are open until 6:30pm. Alternatively, you can attend our Practice and speak with a Care Navigator available on front desk who will pass forward your request.

Welcome to Roxton

The Roxton Practice has provided medical services to the people of Immingham and the surrounding area for more than 60 years. The first home for the practice in Immingham was a small house in Manby Road, serving the population of Immingham. The Roxton Practice then moved to Worsley Road in approximately 1960 until 2004 when they moved into the Pilgrim Primary Centre in Immingham. More recently Roxton also provides services for our Grimsby residents at Weelsby View Health Centre as well as operating from The Health Centre in Keelby.

About Roxton

Data Protection Officer

The General Practice has appointed Barry Jackson to be their Data Protection Officer. The service is provided through a company called N3i.

The contact details for the Data Protection Officer are:
Barry Jackson
Head of Information Governance
N3i, The View, Bridgehead Business Park, HU13 0GD
barry.jackson@nhs.net
For queries and urgent responses contact through N3i service desk:
Phone: 0300 002 0001
Email: dpo@n3i.co.uk

*Polite Notice*
Please be aware there is strictly no filming or recording
allowed within these premises without prior consent from The Roxton Practice.