AskMyGP
From the 15th April 2024, AskMyGP will be open from 8am until 2pm Monday-Friday.
All requests for an appointment will be reviewed by a doctor and the most appropriate appointment made. Appointments will be available the same day (if clinically appropriate) or pre-bookable (depending on availability). The more information you give us, the more likely the most suitable appointment or advice is given. We hope this will significantly improve our services and will continue to monitor and improve our services for you.
Disclaimer:
- This service will close early if the practice reaches it’s capacity for the day.
- DO NOT submit photographs of intimate body parts.
To submit a request on AskMyGp – Click Here
If you are experiencing problems with askmyGP, please call the surgery on 01469 572058
AskMyGp New Features
We have introduced new features within the AskMyGp Service, all patients are now able to submit requests for:
Prescription Requests (repeat or regular requests)
Med3 Fit Notes - (ongoing)
Referral queries - (referrals which have already been made)
(Please be aware all requests for Prescriptions and Med3's can take up to 2 working days to be completed)
Requests for Prescription requests, Med3's and Referral Queries can now be made through the AskMyGp Service after this Service has been closed.
Prescription requests can be put through the service - 7:30am until 9:30am or 5pm until 6:30pm.
Requests for MED3's and Referral Queries can be submitted from 10am until 2pm.
Telephone System
As from the 15th April 2024, we will be introducing a new telephone system which allows patients to get a callback without waiting in the queue. We hope it will also resolve issues with the line engaged tone.
Our phone lines will be open 8am until 6:30pm, please contact 01469 572058.
Disclaimer
We aim to reply to requests within 2 hours (during service times).
If you feel that your request is urgent, please contact the surgery on 01469 572058 before 18:30.
If the surgery is closed, call out of hours on 01472 256256, call NHS 111 or click the link below to access NHS 111 online.
NHS 111 onlineAre you a carer for a family member or friend?
You can submit a request on behalf of someone else by registering yourself as a user at the Practice, once you are registered, there is an option to select ‘I am asking as a Parent or Carer.’
Don't have a computer or smartphone?
You can still telephone us on 01469 572058 to request help. We aim to make access easier for every patient, whichever way you feel most comfortable. Our new telephone system allows patients to get a callback without waiting in the queue. We are hoping both these measures will make it easier for patients to access the help you need.
I was dealt with in just over an hour – from contacting the service, seeing a GP and to picking up the prescription. Really impressed.
Patient (55) via askmyGP
How It Works
AskMyGp Support Page has put together four stories which you can follow from the patient and the practice point of view, learning some of the features of AskMyGp on the way.
(patient stories are not owned by Roxton and some features may vary depending on each practice)
Patient StoriesAs I am very deaf and struggle to use the phone. This method is perfect for me.
Patient (70) via askmyGP
Minor Injuries Unit
Our minor injuries unit is unavailable.
However you can find your nearest Urgent Care Centre by clicking below.
Click HereOut of Hours
Single Point of Access or NHS 111 can help if you have an urgent medical problem and you’re not sure what to do or if you need help when your GP practice is closed. Get medical help online or over the phone.
It is available 24 hours a day, 7 days a week. Call 01472 256256 for Single Point of Access or NHS 111. You can also visit NHS 111 online, by using the button below.
Find out moreHome Visits
It is requested that patients only ask for a home visit if it is impossible for them to come into surgery. All requests should be made by 09:00 and will be assessed by our clinical team. It is usually quicker and safer for you to be seen at the surgery although we appreciate that this can sometimes be difficult
Much better to use and feel more comfortable being able to put something in writing and then it being picked up when the service is open. It’s hard to talk about mental health to the receptionist and the doctor so just being able to write your request has made me feel I could contact the doctor sooner rather than waiting.
Patient (42) via askmyGP
