Policies
Unhappy with your treatment or experience?
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. You can see our Complaints Policy by following the link below.
Complaints PolicyConfidentiality
When you seek help from a healthcare professional it is important to remember that the information that you disclose is treated as confidential. You can view our Confidentiality Policy below.
View legislationEqual Opportunities
The Roxton Practice strives to ensure that patients and staff alike are not subjected to any form of discrimination. You can view our Equal Opportunities Policy by clicking the link below.
Equal Opps PolicyFreedom of Information
You can use this section to view our policy on Freedom of Information requests.
View our policiesPrivacy Policy
Find out about our policies surrounding your data protection, children's healthcare, transparency in practice and the updated Supplementary Privacy Notice surrounding your SCR and the Coronavirus (COVID-19).
View PoliciesZero Tolerance
We operate a Zero Tolerance Policy towards all forms of abuse. We understand that patients can become distressed due to ill health, however we will never tolerate threats towards our staff or other patients. To read more about our policy please click below.
See Policy DetailsCaldicott Guardian
The Roxton Practice's Caldicott Guardian is Dr Anne Spalding.
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of people’s health and care information and making sure it is used properly.
All NHS organisations and local authorities which provide social services must have a Caldicott Guardian.
REGISTERING WITH OUR PRACTICE - BENZODIAZEPINE, HYPNOTICS, OPIOIDS AND GABAPENTINOIDS POLICY
Diazepam, Temazepam, Lorazepam, Nitrazepam, Zopiclone , Zolpidem, Pregabalin, Gabapentin and Opiates such as Morphine, Co-codamol ( Zapain), Tramadol , Fentanyl patches, Oxycodone , Buprenorphine and Oramorph.
All new patients will need to disclose the above medication when you complete the registration form before you join the Practice.
The Policy is to gradually reduce the dose of these medications and patients will be expected to stick to a reducing plan.
By continuing with your registration, you understand that your clinician may recommend stopping certain medications listed on our main page. This would apply regardless of whether or not you disclose your current medication during your initial registration.
The main exceptions consist of epilepsy and cancer pain.
If you feel you do not want to come off these medications, please do not continue with your registration.
Do you wish to register with us? Click here to become a patient.Data Protection Officer
The General Practice has appointed Barry Jackson to be their Data Protection Officer. The service is provided through a company called N3i.
The contact details for the DPO are:
Barry Jackson Head of Information Governance
N3i, Unit 9, Orchid Road, Bridgehead Business Park, Hull, HU13 0DH
n3i.dpo@nhs.net
For queries and urgent responses contact through N3i service desk:
Phone: 0300 002 0001
Email: n3i.dpo@nhs.net
Accessibility Of Information
Our commitment to making information accessible - We are committed to making sure that people can access and understand the information we provide and that they can communicate with us in ways which meet their needs.
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