Appointments
Online using askmyGP
Appointments will be available the same day (if clinically appropriate), or on a pre-bookable basis (depending on availability). The more information you give us, the more likely the most suitable appointment or advice is given. askmyGP is open between 8:00 and 18:30 Monday-Friday, but may close for acute appointments once capacity has been met.
Open askmyGPCall us on 01469 572058
Our telephone system now allows patients to get a callback without waiting in the queue. We hope this will help to resolve issues with the line engaged tone. The more information you can give the Care Navigator at the time of the call, the more likely the most suitable appointment or advice will be given.
Our phone lines are open between 8:00 and 18:30. Please contact 01469 572058.
Out of Hours Support
Single Point of Access (SPA) or NHS 111 can help if you have an urgent medical problem and you’re not sure what to do, or if you need help when your GP practice is closed. Get medical help this way either online or over the phone.
SPA is a team of people from different professional backgrounds (including Nurses, Social Workers, Occupational Therapists and Mental Health Practitioners) with specialist local knowledge about the health, mental health and social care services available to you.
These services are available 7 days a week. Call 01472 256256 for Single Point of Access or NHS 111. You can also visit NHS 111 online, by using the button below.
Find out moreHome Visits
It is requested that patients only ask for a home visit if it is impossible for them to come into surgery. All requests should be made by as early as possible and these will be assessed by our clinical team. It is usually quicker and safer for you to be seen at the surgery, although we appreciate that this can sometimes be difficult for some.
Cancelling an appointment
We understand that circumstances change and you may need to cancel your appointment at short notice. There are multiple ways available for you to cancel your appointment in time.
You can request this on askmyGP, call the Practice, use the link sent your appointment confirmation SMS, use the NHS App, or text our cancellation line on 07809 904637
With an average of 400 appointments not attended each month, please help us to help you have better access to your GP by cancelling any appointments you no longer require.
Much better to use and feel more comfortable being able to put something in writing and then it being picked up when the service is open. It’s hard to talk about mental health to the receptionist and the doctor so just being able to write your request has made me feel I could contact the doctor sooner rather than waiting.
Patient (42) via askmyGP
More information about our services
About our online access tools
All requests submitted on via askmyGP are triaged by a GP who will direct you to the best care for your needs. Each individual request for an appointment will be reviewed directly by the doctor after which the most appropriate appointment will be offered.
askmyGP isn’t just for appointments either. Patients are also able to submit requests for:
- Prescription Requests (repeat or regular requests)
- Med3 Fit Notes – (ongoing)
- Referral Queries – (for referrals which have already been made)
- Administrative Queries
- Appointment Cancellations
- Nurse / HCA appointments for injections
- Cervical Screening Tests
- Travel Vaccinations
(Please be aware all requests for Prescriptions and Med3s can take up to 2 working days to be completed)
About our telephone system
Can I book an appointment with a GP or Urgent Nurse by calling the Practice?
You can. If you choose to call us to book an appointment, our Care Navigation Team will submit your request through our askmyGp service on your behalf. A GP will then review the information and direct back advice on the most appropriate appointment type to be made. Appointments are available the same day (if clinically appropriate), or on a pre-bookable basis (depending on availability). The more information you can give the Care Navigator at the time of the call, the more likely the most suitable appointment or advice will be given.
Our phone lines are open 8:00-18:30. Please contact 01469 572058.
I was dealt with in just over an hour – from contacting the service, seeing a GP and to picking up the prescription. Really impressed.
Patient (55) via askmyGP
How askmyGP Works
The askmyGp Support Page has put together four stories which you can follow from the patient and the practice point of view, learning about some of the features of askmyGp along the way.
(patient stories are not owned by Roxton and some features may vary depending on each practice)
Patient StoriesAre you a carer for a family member or friend?
You can submit a request on behalf of someone else by registering yourself as a user at the Practice. Once you are registered, there is an option to select ‘I am asking as a Parent or Carer.’
As I am very deaf and struggle to use the phone. This method is perfect for me.
Patient (70) via askmyGP
