Prescription and Dispensary Information

Patients can order their prescriptions in the following ways:

  • System Online
  • Patient Partner (telephone system)
  • Email to practice address:
  • Post your request on paper with full details (name, date of birth, address and individual medications you require) into the box on the right hand side in the entrance
  • Healthera App (Dispensing patients only)
  • Submit a request on AskMyGp 7:30am until 9:30am OR 5pm until 6:30pm.

Prescriptions for patient’s travelling out of the country

By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. People traveling within Europe are advised to carry an authorised European Health Insurance Card (EHIC) at all times and this gives entitlement to reduced cost (and sometimes free) medical treatment. Patients should be advised to check specific entitlements prior to travel: Click here to view entitlements

Dispensary Opening Times

Immingham - 08:00 - 18:00
Keelby - 08:00 - 13:00 & 13:30 - 18:00

Dispensing Patients

Immingham and Keelby surgeres are now open for medication collection. All other dispensary, shielding or housebound patients will have their prescriptions delivered. Anyone who doesn't pay will have their prescription signed for them. We will now be taking payment by card ONLY. Anything that cannot be delivered will be brought back and delivery will be attempted the following day. Please note that due to the current situation, the 48-hour margin may be delayed in some cases.Save time ordering your repeat prescription by joining the Dispensary App. Use the link below to have direct access to the practice dispensary services. You MUST be a dispensing patient to access this service. Government rules states that a dispensing patient is someone who does not live within a mile of a pharmacy. This means you are eligible to have your medication provided by our Dispensary Team.

Find out more

Deliveries for Dispensing Patients

Tuesday – Ulceby/East Halton/Brocklesby (including Blister Packs)
Wednesday – North & South Killingholme/Habrough (including Blister Packs)
Thursday – Stallingborough/Keelby blister packs/Irby/Riby/Limber/Aylesby

On a Monday, Wednesday & Friday, we also have an added driver to help deliver all the dressings to patients in their own homes and also to help with any backlog that may have occurred with the regular deliveries.

Acute prescriptions such as antibiotics which are prescribed on the day are dispensed and delivered to the patient on the same day where possible.

Order repeat prescription

If you need to order a repeat prescription there are a number of ways that you can do this without having to come in to the surgery. Click the link below to find out more.

How to order

Prescription / Medication Query

Do you have a question about your medications or a routine medication query? Our dispensary and pharmacy team are here to help. You can contact them using our online service.

Click Here to submit a request online

Don't have a computer or a smartphone?

Please call the practice on 01469 572058 and this will be directed to the correct team.

NHS Prescription Charge Change from May 1st 2024

Please click on the link above to see the NHS Prescription Charge Change from May 1st 2024, the NHS Prescription Charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and it is not related to the cost of your medicine(s).



The more information that you put in your request the easier it will be for us to help you. Please do not use this form if you need urgent help. Please call to speak with a member of the urgent care team if you are unwell and need immediate medical attention.

The Pharmacy Team @ Roxton