Order Prescriptions
How to order repeat / regular prescriptions:
All prescriptions are issued by a dedicated Pharmacy Team and cannot be ordered over the phone by the Care Navigation Team.
PATIENT PARTNER
This is an automated service, which is available 24/7, allowing you to order your prescription at any time.
Call the surgery on 01469 572058, where you will hear a message advising you to “Press 1” for the automated service.
This service will then ask for your date of birth, your mobile number and a pin number*.
*You must call the surgery before using this service to register a pin number
This pin number will be chosen by you, but you MUST call the surgery first, to allow our Care Navigators to register your chosen pin number.
This service is only available to those who order REPEAT PRESCRIPTIONS
Attending the Practice
Fill in the repeat slip from your previous prescription or pick up a form at the practice. Once you have completed the form, you can post it into the box provided for requests at reception.
The box is emptied periodically throughout the day.
All repeat prescriptions will be made available 48 working hours after the order is placed. If the medication you have requested is not on your repeat list, please ensure this is ordered well in advance up to 7 days before as these requests can take longer then the standard 48 working hours period.
SYSTEM ONLINE
You can order your repeat prescriptions through SystmOnline*, a 24-hour online service. If you have not used this system before, you will need to obtain a username and password from the surgery.
You can register for SystmOnline by telephoning 01469 572058 or come into the surgery where you will be given log in details.
Please note: If you wish to gain further access to SystmOnline for more than repeat prescriptions, you will need to register with photo ID and this cannot be done over the phone.
ASKMYGP
Repeat or Regular Medications can be requested through our AskMyGp Service Monday to Friday. AskMyGp is open from either 7:30am to 9@30am, or 5pm until 6:30pm.
“What happens if I don’t get chance to go on AskMyGp between this time frame in the morning?”
AskMyGp will REOPEN again at 5pm until 6:30pm for medication requests to be submitted.
This way we hope that all patients have the chance to submit there prescription requests depending if morning or afternoon is more suitable.
Please note: All repeat medications can take up to 48 hours to be done. Medications can be requested that are not on your repeats, however please order these well in advance up to 7 days before due as these requests can take longer then the 48 hour period.
HEALTHERA APP
Save time ordering your repeat prescription by joining the Dispensary App. Use the link below to have direct access to the practice dispensary service.
THIS SERVICE IS FOR DISPENSING* PATIENTS ONLY.
*A Dispensing patient is someone who does not live within a mile of a pharmacy and is eligible for Dispensary service from the practice.
Please allow 48 hours (2 working days) for repeat medicines to be collected. Orders after 5pm will not be processed until the following day. Orders after 5pm on a Friday will not be dealt with until Monday.
The Pharmacy Team @ Roxton
NHS Prescription Charges
Most adults in England will need to pay prescription charges. Some items are always free, such as contraception and medicines prescribed for hospital patients.
From 1st May 2024, the charges are £9.90 per item.
Click Here to view more information relating to the changes in Prescription Charges 2024
Prescriptions for patient’s travelling out of the country
By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. People traveling within Europe are advised to carry an authorised European Health Insurance Card (EHIC) at all times and this gives entitlement to reduced cost (and sometimes free) medical treatment. Patients should be advised to check specific entitlements prior to travel: Click here to view entitlements
