How are we doing?
Performance of our service
The Roxton practice looks after over 35,000 patients. You can see how many calls we answered and online requests we replied to last month.
| February 2026 | |
|---|---|
| Phone calls taken | 5,877 |
| Average phone wait time | 10.1 mins |
| Longest phone wait time | 36.6 mins |
| Total askmyGP requests | 11,355 |
We need your feedback
The Friends and Family test is a quick and anonymous way to review our service and help us understand what is working well and what improvements are needed. You will need to enter the relevant practice ID to complete the survey:
The Health Centre, Keelby - 1000
Pilgrim Primary Care Centre, Immingham - 1001
For more information, see www.nhs.uk/friendsandfamily
Click to take the surveyOur Mission, Vision and Values
Our vision is to ensure that our patients have access to the best services available in England.
View our Mission, Vision and Values here below:
The new system is excellent, the response time to messages is very, very good. I will be recommending to my friends and family to use the askmyGP.
Patient (48) via askmyGP
Healthwatch North East Lincolnshire
Healthwatch listens to people who use health and social care services. The role of Healthwatch is to find out people’s experiences of health and social care services with a view to make sure they are meeting people’s needs, and to call for improvements where needed based on people’s experiences.
Share your Feedback – do you have an experience that you’d like to share with Healthwatch? Maybe you just need some information or advice?
Click the link below to share your feedback or find the information you need- https://healthwatchnortheastlincolnshire.co.uk/
